Customer Service Representative (Frontliner) - JABODETABEK

Join KB Bank as a Customer Service Representative (Frontliner) and become the face of our brand in the JABODETABEK region. In this dynamic role, you will deliver exceptional service to our valued customers, ensuring their banking experience is seamless, efficient, and delightful. KB Bank is a leading financial institution in Indonesia, known for its commitment to innovation and customer-centric approach. Located in the heart of Jakarta Raya, our branch is a bustling hub of financial activity, offering a wide range of banking services.

As a Customer Service Representative, your daily tasks will include handling customer inquiries, resolving complaints, and providing banking solutions. You will work closely with our customers, understanding their needs, and providing personalized service. This role offers a unique opportunity to grow within a reputable financial institution, with opportunities for professional development and career advancement.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Provide accurate and timely information about banking products and services.
• Resolve customer issues and ensure their banking experience is seamless and efficient.
• Assist customers with transactions, account management, and other banking needs.
• Maintain accurate and up-to-date records of customer interactions.
• Collaborate with the team to ensure high standards of customer service.
• Stay updated with the latest banking regulations and industry trends.
• Provide feedback and suggestions for improving customer service processes.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 year of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Good knowledge of banking products and services.
• Familiarity with CRM software such as Salesforce or Zoho.
• Bachelor's degree in Business Administration, Economics, or a related field.
• Excellent problem-solving and analytical skills.
• Professional and friendly demeanor, with a customer-centric approach.

🛠️ Keahlian

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